Radio Flyer: Makers of the Little Red Wagon and Tricycle

Customer Service

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Referral Program FAQ:

My redemption code is showing invalid. What should I do?

Your redemption code is only valid on our Referral Program ordering page. To order your Model S for Kids, please clear your shopping cart and go to: https://tesla.radioflyer.com/redeem.html. Once you select your car color, include your Tesla issued referral code in the 'TESLA REFERRAL CODE' box at check-out. Upon completion, you will receive a success screen with an order number, followed by an email with your order confirmation.

This is a specific link, setup to accept referral redemption code. Your code cannot be applied on the main page on our website. Note that your redemption code is valid towards a car in the color of your choosing with black rims, the standard battery and the exclusive brushed aluminum Founder license plate and cannot be customized.

If your unique redemption code is showing invalid on the link above, please send contact Customer Service and provide your redemption code, so that our team can assist you.

How can I customize the license plate on my Model S for Kids?

At this time, the license plate text cannot be personalized. Your redemption code is valid towards a car with black rims, the standard battery and the exclusive brushed aluminum Founder license plate. This plate is a premium add-on, not sold to the public, and will read Founder.

To place an order for additional accessories, please visit: https://www.radioflyer.com/tesla-accessories.html. If located outside of the US, please call Customer Service at 800.621.7613 or 773.637.7100 to place an accessory order. Customer Service is available Monday - Friday 8:00am to 5:00pm CST.

How can I add more accessories to my Model S for Kids order?

You can order accessories separately. Note that accessories will ship separately from your Model S for Kids. To place your order, please visit: https://www.radioflyer.com/tesla-accessories.html. If located outside of the US, please call Customer Service at 800.621.7613 or 773.637.7100 to place an accessory order. Customer Service is available Monday - Friday 8:00am to 5:00pm CST.

When will I receive my Model S for Kids?

North America and Europe: All Tesla Referral orders ship from our fulfillment center within ten business days. Upon shipment, you will receive the tracking number via email to monitor delivery.

Asia: Please reference your original order confirmation for an approximate ship date. The ship date will vary based on order date and color selection, and match the communication listed on the ordering page at the time your order was placed.

Your email address will not be used for any mass mailings, or sold or distributed to any other company. Review our Privacy Policy for more information.

Please do not include the following online: Credit card information, any message without a parent's permission, if you're under age 18.

Phone:1-800-621-7613

Europe

Denmark

Phone: +45 36 71 36 05

Germany

Phone: +49 (0) 201-894-5020

Asia

China

Email: cs@uzonetc.com Phone: 021-67658206

Hong Kong

Email: cs@uzonetc.com Phone: +86-21-67658206

South Korea

Email: cs@uzone.co.kr Phone: 02-514-3383

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Please click here to view our warranty policy.
I've recently purchased a Radio Flyer product with a missing or defective part. My Radio Flyer is more than one year old.

Question about a replacement part? Please call Customer Service at 1-800-621-7613, Monday through Friday (8:00am - 5:00pm CST).

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If you are contacting us about a product you already own, please provide the following:
Product model number: (Please refer to the warning label located on the product.)
M.D. Code (Help me locate the M.D.):
Approximate Purchase Date (month & year):
Question/comment? Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

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Retailer Name:
Retailer Location:
Question/comment? Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

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What product are you looking for?:
Question/comment? Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

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Question/comment? Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

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Question/comment? Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

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Order Number
Question/comment? Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

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